So Called Human Resource Departments

First of all, thanks to all the veterans & military personnel. I'm sure there are some really good human resource departments and great people working in those departments. However, it is my experience from doing a great deal of group benefit consultation & plan design, that Human Resource departments are inadequate, at best! What is your experience with your Human Resource department at your place of employment? If it is like what I have encountered, you do not stand a chance of having a "qualified" person take care of the matters that are only second to your paycheck at work.
It is almost a "cookie cutter" example of individuals that have been employed to handle such important matters.
One example, an employee of a company had a child & wanted to her group health insurance policy to cover her child. Although those in the insurance profession may know that the health insurance company covers the baby for the first 30 days, she still needed to add the child. Additionally, she had questions regarding her short term disability, paychecks & tried several times to call them. Upon leaving numerous voicemails with her "Human Resource Department" she appeared in person & demanded action.
It is my experience that these so called "Human Resource Departments" are worthless. I feel sorry for someone who isn't aware of their benefits & need assistance. Again, I know there are many who work in this field & do a great job. This is targeted for those that know who they are! Do your job!!